Percy is an optimistic leadership professional with over 28 years of experience in management and the automotive industry. He passionately advocates for customer and associate engagement, focusing on people management, development, and engagement through optimising individual strengths. Percy’s business philosophy revolves around driving and delivering results through team building, agile scrum management, performance optimisation, and productivity enhancement, all underpinned by a Kaizen mindset for continuous improvement. He believes in fostering teamwork to deliver exceptional customer service and engagement. He is deeply passionate about people, change management, teamwork, and delivering excellent customer experiences that drive loyalty and retention.